September 26, 2024
Temporary Museum Store Associate
Washington, DC
Temporary
JOB SUMMARY
With guidance from senior staff, the Temporary Museum Store Associate (TMSA) is responsible for executing daily museum-store tasks including processing admissions, merchandise sales, cash management, reorders, and maintaining accurate inventory and sales record keeping and for assisting with all daily frontline visitor services. The TMSA reports directly to the Associate Director of Operations (ADO). This position helps ensure the visitor experience is positive and effective. Museum store work may be outside of normal business hours and may include work on weekend days and holidays. This is a temporary, part-time position available for 6 months with the possibility of an extension.
DUTIES
• Organizes the “front of house” operation, from the Museum Store, to present a seamlessly welcoming and efficient experience for guests, including prompt answering of phones, messages, and visitor inquires, assisting visitors with their selections and purchases, and executing accurate admissions and merchandise sales transactions.
• Follows all applicable organizational policies and procedures governing customer service, front line operations, and cash management, and transmits accurate and timely purchase and sales records to the appropriate staff for monthly financial reporting.
• Provides exemplary customer service.
• Ensures the timely and proper transmission of issues and concerns raised on the front line to the appropriate supervisory staff.
• Assists with re-orders, receiving, and re-stocking of merchandise and supplies as required to maintain well-stocked, attractive displays of merchandise in the store and a clean, well-stocked café area.
• Assists with shop participation in onsite public programs and events, including Scholar Sessions, Bourbon and Bluegrass, etc.
• With supervision from the ADO, serves as site liaison with point-of-sale system.
• Communicates necessary Museum Store repairs with appropriate staff or vendors to minimize impact on the visitor experience.
• Under the supervision of the ADO, implements merchandising and sales tasks that align with PLC strategies to maximize sales, minimize COGS and inventories.
• Other duties as assigned.
QUALIFICATIONS
• At least 2 years of professional level experience, particularly in retail, sales, or customer service.
• Experience with retail operations, customer service, point-of-sale systems, and coordinating tasks.
• Basic analytical and problem solving skills, including issue identification and prioritization.
• Basic project-management skills.
• Ability to achieve results with general supervision.
• Excellent attention to detail.
• Experience successfully interacting with key stakeholders.
• Ability to work collaboratively with a diverse group of coworkers, visitors, and vendors and achieve results.
• Ability to prioritize, multi-task efficiently and respond to a high volume of ongoing requests in a timely fashion. Strong organizational skills required.
• Ability to continually develop skills related to use of rapidly changing technology and communications best practices.
• Ability to work in a fast-paced environment.
• Strong verbal and written communication skills.
• Entrepreneurial spirit and skill set essential.
• Ability to adapt and be flexible in a dynamic work environment
• Demonstrated success in working with culturally diverse colleagues.
• Intermediate knowledge of Microsoft Word and Excel required. Familiarity with other software, including databases, a plus.
• Bachelor’s degree (or equivalent years of experience) preferred.
• Hourly rate: $23; Hours will not exceed 29 hours/week.
BENEFITS
• Paid sick leave
• 401(k) with employer contribution after one year of employment
• Flexible work schedule
• Museum Store employee discount
APPLY
President Lincoln’s Cottage is interested in applicants from all backgrounds and past experiences. We encourage women, BIPOC, Veteran, and all other candidates to apply. If you don’t meet every qualification listed but are excited about our mission and the work described above, we still welcome your application. We’re most interested in building a creative and talented team of staff dedicated to the work. You may still be an excellent fit for this position even if you’re missing some of the above qualifications. If there is something we can do to make the application process more accessible to you, please let us know. We will do our best to provide reasonable accommodations as possible. To apply, email a cover letter, resume, and three references to [email protected]. Please use Temporary Museum Store Associate in the subject line.
For best consideration, please submit your application materials by October 15th
