February 8, 2022
Senior Museum Store Associate
Washington, DC Full Time
President Lincoln’s Cottage is a National Monument and award-winning museum situated on a beautiful campus in Northwest Washington, D.C. Opened to the public in 2008 as a Museum of Ideas, we strive to highlight the true Abraham Lincoln and to continue the fight for freedom in every arena. Through innovative guided tours, exhibits, and programs, we use Lincoln’s example to inspire visitors to take their own path to greatness and preserve this place as an authentic, tangible connection to the past and a beacon of hope for all who take up Lincoln’s unfinished work.
With guidance from senior staff, the Senior Museum Store Associate (MSA) is responsible for executing daily museum-store tasks including processing admissions, merchandise sales, cash management, reorders, and maintaining accurate inventory and sales record keeping and for assisting with all daily frontline visitor services. The Senior MSA reports directly to the Director of Programming (DP). This position helps ensure the visitor experience is positive and effective. Museum store work may be outside of normal business hours, require seasonal shifts in schedule, and may include work on weekend days and holidays.
- Organizes the “front of house” operation, from the Museum Store, to present a seamlessly welcoming and efficient experience for guests, including prompt answering of phones, messages, and visitor inquires, assisting visitors with their selections and purchases, and executing accurate admissions and merchandise sales transactions.
- Follows all applicable organizational policies and procedures governing customer service, front line operations, and cash management, and transmits accurate and timely purchase and sales records to the appropriate staff for monthly financial reporting.
- Provides exemplary customer service.
- Ensures the timely and proper transmission of issues and concerns raised on the front line to the appropriate supervisory staff.
- Assists with re-orders, receiving, and re-stocking of merchandise and supplies as required to maintain well-stocked, attractive displays of merchandise in the store and a clean, well-stocked café area.
- Coordinates shop participation in onsite public programs and events, including Cottage Conversations, Bourbon and Bluegrass, etc.
- Serves as site liaison with TAM point-of-sale system.
- Communicates necessary Museum Store repairs with appropriate staff or vendors to minimize impact on the visitor experience.
- Under the supervision of the DP, implements merchandising and sales tasks that align with PLC strategies to maximize sales, minimize COGS and inventories.
- Implements full inventory reviews on an annual and as-needed basis.
- Under the supervision of the DP and Visitor Engagement Manager, assists with training of all front-line staff by leading sessions on customer service, use of the point-of-sale system, and the current, approved store policy and procedures.
- Facilitates participation in offsite events, including the Museum Shop Around holiday market.
- Participates in all quarterly front-line staff meetings.
- Other duties as assigned.
- At least 2 years of professional level experience, particularly in a non-profit.
- Experience with retail operations, customer service, point-of-sale systems, and coordinating tasks.
- Basic analytical and problem solving skills, including issue identification and prioritization.
- Basic project-management skills.
- Ability to achieve results with general supervision.
- Excellent attention to detail.
- Experience successfully interacting with key stakeholders.
- Ability to work collaboratively with a diverse group of coworkers, visitors, and vendors and achieve results.
- Ability to prioritize, multi-task efficiently and respond to a high volume of ongoing requests in a timely fashion. Strong organizational skills required.
- Ability to continually develop skills related to use of rapidly changing technology and communications best practices.
- Ability to work in a fast-pace environment.
- Strong verbal and written communication skills.
- Entrepreneurial spirit and skill set essential.
- Ability to adapt and be flexible in a dynamic work environment
- Demonstrated success in working with culturally diverse colleagues.
- Intermediate knowledge of Microsoft Word and Excel required. Familiarity with other software, including databases, a plus.
- Bachelor’s degree (or equivalent years of experience) required.
Job Type: Full-time
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Day Shift
- BA (Preferred)
- One location (Washington, DC)